BHcrafts Terms and Conditions

This page defines BHcrafts Terms and Conditions. Understanding these Terms and Conditions helps users make informed purchasing decisions.

BHcrafts Terms and ConditionsProcessing and shipping time

The time we need to prepare an order for shipping varies. Average processing time is 2-3 business days, unless it is a custom order or the item requested is out of stock. Shipping time is 3-4 business days, which aligns with BHcrafts Terms and Conditions.

Customs, Taxes, and Import Duties

Please note that additional import charges may have been applied. We are not responsible for any delays caused by customs, nor for any additional taxes, import duties, or fees that may be incurred upon delivery. These charges are the responsibility of the customer and vary by country.

Payment options defined by BHcrafts Terms and Conditions

You may choose three payment options:
1. Credit card using secure Monry (by Payten) payment gateway.
2. PayPal standalone
3. Wire transfer – Make your payment directly into our bank account. If you decide to use this option, please use your Order ID as the payment reference. Your order will not be shipped until the funds have been cleared in our account.

Returns Policy

Our returns and exchanges policy is outlined in our key Terms and Conditions. We gladly accept returns and exchanges: Contact us within 14 days of delivery. Then ship items back within 30 days of delivery. We can’t accept returns or exchanges on the following items due to their nature: custom or personalized orders. However, if they arrive damaged or defective, I will make an exception. Intimate items (for health/hygiene reasons).

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Read more about BHcrafts Refund and Returns Policy as part of our Terms and Conditions.

Damage during transportation

Please send us pictures of the damaged parcel, and we will send a replacement order or refund. Pictures should be clear and steady. It is better to take a few of them so we can see what caused it and how to prevent it from happening in the future. Read more about BHcrafts Refund and Returns Policy.

We accept order cancellations

You must request a cancellation within 2 days of purchase, unless we have already shipped the order. Once we ship your parcel, we cannot accept cancellations as per the Terms and Conditions.

Credit card purchase security statement

We protect and secure your information using SSL encryption. Payment pages are safeguarded with the Secure Socket Layer (SSL) protocol and 128-bit data encryption. SSL encryption is a data coding procedure for the prevention of unauthorized access during data transfer. This fulfills our Terms and Conditions by enabling a secure data transfer. It prevents unauthorized data access during communication between the user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN). We also protect this from unauthorized access. Monri Payments is a PCI DSS Level 1 certified payment service provider. The Merchant does not store credit card numbers, and unauthorized personnel cannot access them.

Currency conversion

We will effect all payments in EURO €. We calculate the amount charged to your credit card by converting the price into EURO € using the current exchange rate of the local National bank. When we charge your credit card, we convert the same amount into your local currency based on the exchange rate of the credit card association. As a result, a slight difference from the original price stated on our website may occur due to this conversion under our Terms and Conditions.

Personal data gathering and protection statement

We are committed to protecting our customers’ data. BHcrafts collects only essential, basic information about our buyers that is necessary for fulfilling our obligations. Our Terms and Conditions also inform our customers about the way we collect information. Additionally, we regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
We strictly guard all user information. It is available only to the employees who need that information to complete the job.
All our employees and business partners are responsible for following the principles of confidentiality protection.

Questions about your order?

Please, if you have any problems with your order, contact us using our contact form or using the contact information available at the Contact Us page and refer to the Terms and Conditions for guidance.