Terms and Conditions
Processing and shipping time:
The time we need to prepare an order for shipping varies. Average processing time is 2-3 business days, unless it is custom order or item requested is out of stock. Shipping time is 3-4 business days.
Customs and import taxes:
USA customers do not experience delays nor import taxes are applicable.
If you are not living outside of the USA please note that buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. We are not responsible for delays due to customs.
I gladly accept returns and exchanges:
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damage during transportation
Please send us pictures of the damaged parcel and we will send replacement order or refund. Pictures should be clear and steady, better to take few of them so we can see what caused and how to prevent from happening in the future.
We accept order cancellations:
Request a cancellation within: 2 days of purchase unless the order has already been shipped. After your parcel is shipped we do not accept cancelation.
Credit card purchase security statement
Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa. Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access. Monri Payments is PCI DSS Level 1 certified payment service provider. Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.
All payments will be effected in Bosnian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into BAM according to the current exchange rate of the local National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
Personal data gathering and protection statement
We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.
All user information are strictly guarded and are available only to the employees who need those information for completing the job.
All our employees and business partners are responsible to follow the principles of confidentiality protection.
Questions about your order?